Drop shipping service user guideF.A.Q


It's easy to manage drop shipping orders with PFC Express. Follow our user guide to start now. For the warehouse fulfillment user guide, please click here.

1. Register account

1. Go to our website https://www.parcelfromchina.com/

2. Click [Register Now] on the top-right;

3. In the newly opened register page, enter your register info (column marked with* are required);

4. Check [I agree to the terms of service] (you can click terms for details);

5. Click [Register].

When registration completed, our system would generate a customer ID and send it to your registration email address. Both of your customer ID and registration email address can be used for User name to login our system.

2. Login account

1. Go to our website https://www.parcelfromchina.com/

2. Click [Customer login] on the top-right;

3. Enter your user name and password;

4. Click [Login].

When login succeeded, you will be lead to User Center page.

3. Create sender address

The address of PFC express would be used by default, and you can also customize your own sender address. This address would be displayed on shipping label.

1. Click into [Order Manage]>[Address]>[Sender address];

2. Click [Create Sender Info] on the top-right;

3. Enter your address info;

4. Select as default as needed;

5. Click [Submit].

4. Create drop shipping orders

4.1 Drop shipping overview

Things to keep in mind before creating your drop shipping orders.

4.1.1 Outbound order

It’s a concept based the place of supplier. If your suppliers are from China, and your order destinations are abroad, then the related orders are considered as outbound orders.

4.1.2 Drop shipping order

After you have created outbound orders in our system, you need to hand over your products to our processing center. There are three ways to do this.

  • Driver pick up - You create pick up request in our system to notify our drivers to pick up products for free either from you or your suppliers. This is only available when your products are located in Shenzhen within our pick up range, and the total package weight have meet our requirement. If you’re interested, please send us your detailed address in Chinese and total package weight, we will check the eligibility for you soon.
  • Self-delivery - You take the products to our processing center by yourself.
  • Drop shipping - You or your suppliers send products directly with domestic shipping method to our processing center. Broadly speaking, whether you or your supplier send the products, as long as you provide domestic shipping method and tracking numbers in your outbound orders, these orders could be considered as drop shipping orders in our system. Thus the concept of drop shipping in our system is kind of different from that of shopping platforms.

4.2 Create single drop shipping order

1. Go to [Order Manage] > [Order Manage] > [Create Order];

2. Under the Create Order tab, select sender address (PFC address would be used by default);

3. Enter recipient address info (detailed address column would be expanded when you have selected destination country and channel);

4. Enter customs clearance info (if one order contains multiple SKUs, click [Add] above to add define additional SKUs);

5. Enter domestic shipping info with express company name and tracking number (if one order are sent with multiple domestic shipping method, click [Add] on the right to define additional info, the express company name can be different);

6. When all info are entered, click [Submit].


When submission succeeded, one outbound order would be generated under [Draft] status where you can still edit your order info as needed. If order info is correct, you can go to the next step of confirming orders.


4.3 Upload multiple drop shipping orders

1. Go to [Order Manage] > [Order Manage] > [Create Order];

2. Click the Batch Upload tab;

3. Download Standard Template or PayPal English Template (here we demonstrate Standard Template);

4. Open the downloaded template, and enter your info within specified columns (yellow highlighted columns are required, while [Express Company] and [Express Number] are also required for drop shipping orders);

5. Save as new file when all info entered;

6. Back to our system, and select the related template type, then click [Upload];

7. Select the file you just saved, and click [Open];

8. Click [Upload];

9. System would match file info and return success if no error exist;

10. Click [Submit].

When submission succeeded, one outbound order would be generated under [Draft] status where you can still edit your order info as needed. If order info is correct, you can go to the next step of confirming orders.


5. Confirm drop shipping orders

You can now confirm your orders if you confirm all info are correct.

1. Go to [Order Manage] >[Order Manage]>[Order List];

2. Under [Draft] status, check the desired orders;

3. Click [Submit].

When confirmation succeeded, related orders would be moved to [Confirmed] status. Our drop shipping processing center would start handling your outbound orders when confirming received all your products with matched domestic shipping methods and tracking numbers.

After package repacked (when necessary) and ready to post, your orders would be moved to [Shipment] status if fee deduction succeeded with enough account balance.

Orders would be moved to [Pending] status and hold at our center if fee deduction failed. Please top up your account balance.

When fee deduction succeeded and ship scan completed, your orders would be moved to [Shipped] status. At this time, they have already left our center and are heading to the next station.

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