Hong Kong post

HK POST Air mail, Register air mail
A brief introduction of HK EMS post
HongKong postal packet service is dedicated to providing customers with a flexible, customer-oriented, market-leading service. HongKong Post offers its customer a substantial worldwide delivery network with comprehensive coverage in over 220 countries and regions. Hong Kong Post is committed to providing its customers with reliable convenience and value for money postal services.The 2 services available using PFC are the regular airmail packets service and registered packets service, these services are especially suitable for online sellers mailing light weight items! Many mainland China eBay sellers use this service are a faster alternative to China postal service.
Hong Kong posts official website: www.hongkongpost.com
Advantages of HK POST
1) The rates are low. Compared to other modes of transport (such as EMS, DHL, UPS, Fedex, TNT, etc.), the HongKong Post packet service offers a major price advantage. Using this delivery method you can minimize your costs and enhance your price competitiveness.
2) Simplicity. HongKong postal packets is a convenient and easy way to send your parcels. With shipping charges calculated by the gram, you only pay for what you actually send. Also there are no volume charges, so it‘s easy to calculate your cost!
3) Global reach. HongKong postal packets service can deliver your products worldwide to almost any country or region! As long as there is a local post office Hong Kong post can deliver , which offers you a global market for your products!
4) Efficient customs clearance. As Hong Kong is a free port, there are no extra charges or delays when sending your shipment!
5) Wide range of goods. Usually there are no special restrictions on sending items, except for items that are considered international contraband.
Price charges
Air mail:100RMB/KG+2RMB/parcel(handling fee)
Register mail :120RMB/KG+2RMB/parcel(handling fee)+13RMB/parcel(register fee)
For example:120g parcel will be calculated as below:
Air mail:120/1000*100+2=14RMB Register:120/1000*120+2+13=29.4 RMB
Tariffs and customs clearance fees
Hong Kong postal packets won't incur tariffs or clearance fee when sending, but there is import tariffs in the destination country. Each specific country has different tax laws and you should be aware of these before sending any parcel.
The following list shows some of the destination countries and the tax rates charged along with the highest value declared duty-free.
1. According to the post office compensation will be paid on the declared value of the goods up to a maxium of 311 Yuan and does not include the registration free which is non refundable. Please check the Hong Kong post website for full details.
2. Compensation is not payable for packages detained by customs and no refund of postal.
The delivery time of HK POST is 7-20 working days from the parcel getting the post office. And if it is holiday, the register air mail may be delayed for 2days. And since the customs and post offices in different countries will take different time, the parcel will be received in different time.
Customer can only query the registered mail / parcels departure details from Hong Kong Posts Website at : http://www.hongkongpost.com
You can check the details of delivery and tracking information for these countries on the local postal service websites: the United States, Brazil, Canada, Switzerland, Finland, Ireland, Croatia, Malta, Singapore, United Kingdom , New Zealand, Spain, Portugal, Qatar, Malaysia, Arab, Israel, Bulgaria, Japan, Ukraine, Indonesia.
Links to local postal service websites:
reland: http://track.anpost.ie/track.html
New Zealand: http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/
Portugal : http://www2.ctt.pt/feapl/jsp/pesqobjectos/public/pesqobjectosform.jsf?lang=01
Qatar: http://www.imolink.net/qpost/ttchmail/tracktrace.htm
United States: http://www.usps.com/shipping/trackandconfirm.htm
Spain: http://www.correos.es/ENG/13-MenuRec2/01-MenuRec21/2010_c1-LocalizadorE.asp
Norway: http://www.posten.no/en/
Denmark: http://www.postdanmark.dk/tracktrace/indexUK.jsp
Australia: http://www.auspost.com.au/
Turkey,: http://www.ptt.gov.tr/en/interaktif/kayitliposta-yd.php
Volume and weight limit
1)weight limit:
parcels weight <=2kg
2)volume limit:
None cylinder parcel: length+width+height<=90cm. length <=60cm, height<=14cm, width<=9cm
Cylinder parcel:diameter*2+length<=104cm,length<=90cm,diameter*2+length>=17cm, length>=10cm.
Parcels value limit:
Only low valued parcel can be delivered. The low valued means the declared value is less than 22 Euro which is not including the freight fee.
Limited items
Aviation embargoed goods such as dangerous goods, liquids, powder, engine, battery, motor, guns for sports, medicine for emergency or scientific research, underproof magnetic items, perishable products, radioactive substances etc.
State banned export goods such as antiques, precious metals, currency, and other prohibited products. Any products within a battery or pure battery are not accepted. http://www.hongkongpost.com/chi/publications/guide/content/6.3.pdf
Settlement of claims
1. If the air mail parcel was lost in these countries below will not be compensated.
Italy, Nigeria, etc. Since the parcel is easily lost in these countries. So please choose register air mail or express.
2. The register mail will be compensated according to declared value and freight. But the highest compensation is 320HKD, and the register fee will not be returned.
Return service
1. Price:50RMB/KG
2. Returning time:a week or a month depending on the quantity of the returned parcel.
3. Returning parcel’s handling:the parcels will be first returned to HK then to PFC in Shenzhen. The parcels will be returned according to the ID of customers which means the identifiable parcel will be dealt first. And when it comes to the unidentifiable parcel, the parcel will be checked the information by customer service and uploading to the website for customers to claim.

NOTE: When the recipients return the parcel without informing the customers, the ID will be possiblely unidentifiable. So in case of that, customers can put a note with address in the parcel so that the parcel can be returned to china directly without returning fees.
Uploading orders
1. The HK post shipping code are HKBAM (air mail) and HKBRAM (register air mail)
2. Please make sure the shipping code is right and clear, or the order will not be identified.
3. For air mail, customers do not need to upload the information to the PFC logistics system. Customers can just use their own-made label.
4. For register air mail, the customer’s information must be uploaded to the PFC’s logistics system. There are two ways:
- 1) To take the tracking number as order number to PFC’s logistics system and pasted the customer’s self-made label on the parcel.
- 2) To upload the order’s information and print the address label from PFC’s logistic system on the parcel.
5. Items description:
The actual name of the commodity and quantity must be declared in detail. Example: for products such as DVD or CD the exact nature of the content, the length and purpose of the material must be described. For clothing and textile items, the application, the elements and the weave must be described...Descriptions such as gift or sample are not acceptable.
6. The declared value:
An invoice stating the value of the shipment must be included when shipping with HK-FedEx . Declaring a low value may result in higher tarrifs and fines by your countries customs when they believe the value has been under declared. So we suggest to declare the actual value.
7. The recipients address:
HK post can accept both PO BOX and APO as delivery addresses. A valid E-mail address along with the recipients phone number must be provided and all information must be filled out in English. Please mind that the APO/FPO address must choose America.
Packing requirements
1.Each parcel should be filled with a CN22 customs clearance docket by senders and pasted on the back of the parcel. Descriptions such as gift or sample are not acceptable.
2.The customs declaration should be filled with English or French or the characters of the destination country. And the item, value and net weight(g) should be clearly and specifically filled.
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