Canada Post is making some modifications on domestic parcel delivery

Recently, with COVID-related restrictions easing across the country, Canada Post is phasing out some strategies at the end of July while maintaining physical distancing.

In June, Canada Post delivered 75% more parcels than they did in June 2019. The parcel volumes start to come down slowing in July as stores reopen, but the delivery time is improved. The parcel delay should continue to be expected as Canada Post continues to maintain a two-meter distance between employees and customers. Physical distancing measures continue across all operations including in plants, depots, post offices and during delivery.

As fewer Canadians are at home during the day, Canada Post is making some modifications to existing Knock, Drop and Go procedure for the delivery of parcels. As a result, when the sender has selected "Do Not Safe Drop" a parcel will not be left at the door if no one is home. Starting August 4, the delivery employee will knock at the door or ring the bell, step back and wait for an answer.

In March, Canada Post provided customers additional time to retrieve their parcels from the post office. With restrictions easing, they will return to a 15-day limit for customers to retrieve their parcels after receiving a card with instructions. Items held beyond 15 days will be returned to the sender.

Since late March, Canada Post has been providing free Mail Forwarding service to businesses forced to operate out of a temporary location. Many signed up for the free services in the early stages, but as businesses are reopening, requests for the free services have declined significantly. As a result, new sign-ups for the free Hold Mail service and the free Mail Forwarding service is ending as of August 1, 2020. Businesses that registered since the start of the COVID period have been notified that if they still require the Hold Mail or Mail Forwarding service, they can continue receiving either for free by renewing before August 1, 2020.


August 13, 2020

2020-08-13 796

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