What are the differences between B2B fulfillment and B2C fulfillment?

What is B2B fulfillment?

B2B (business-to-business) order fulfillment is the process of shipping batch orders to businesses. B2B fulfillment transport large and bulk shipments to a recipient company.

Using complex management systems, larger companies integrate their warehousing systems with those of B2B fulfillment service to help the business with order shipping information in real-time.

B2B fulfillment centers often meet specific guidelines like: product description, tax rules, barcode labeling, and shipment details to be illegible for service delivery.

According to Frost & Sullivan, 74% of B2B  buyers research at least one-half of their purchases online. 66% of distribution centers are now used as fulfillment centers, than 55% that plan to operate this model in the next 24 months.

What is B2C fulfillment?

B2C (business-to-consumers) fulfillment deals with delivering goods directly to the customer’s doorstep.

The process involved is more straightforward and has fewer regulations with its primary focus on customer service satisfaction.

Some of these customer services include; free shipping, same-day delivery, and package tracking to keep the customer informed on the delivery progress. Also, B2C aims at fast delivery time.

What are the differences between B2B fulfillment and B2C fulfillment?

B2C order fulfillment typically follows the retail process of fulfilling orders, but with service providers like third-party, this may be slightly complicated.

So, how do you differentiate B2C order fulfillment from B2B order fulfillment?Here are the key differences;

Unit volume of orders

B2C orders are fewer items delivered directly to the customer’s address. The orders come in large numbers from many customers.

B2B are bulk orders and large in volume but fewer in numbers of orders made. Business to Business orders are made a few times a month, but purchases are often substantial.

Cost of fulfilling orders

More labor is required to fulfill B2B orders hence more expensive than B2C. The infrastructure needed to handle large quantities of orders is costly, trickling down to the cost of B2B order fulfillment.

B2C orders get streamlined with fast and accurate systems cutting down on B2C order fulfillment.

Need for regulations

B2B fulfillment must comply with lengthy supply chain regulations to operate the services.

Some of these services include; international shipping, handling of hazardous materials, and bulky items.

The regulations get even more complicated when dealing with EDI ( Electronic Data Interchange) for data privacy and safety.

B2C order fulfillment does have regulations as well but not as complicated as for B2B fulfillment.

Fulfillment speed

B2C Order fulfillment is all about speed. 2-day shipping is the new normal for domestic shipping. Customers want their orders delivered to them fast that some fulfillment services are doing a same-day delivery.

However, B2B businesses are not concerned about fast shipping but more about the shipping process. A guarantee on delivery dates to keep retailers’ stock constant is a preferable method than speed.

Best warehousing fulfillment center in China

PFC is an advanced fulfillment partner with a global presence. We have a cutting-edge inventory management system that seamlessly integrates with any powerful e-Commerce platform.

We have global fulfillment centers in all major e-Commerce continents. Our headquarters in Shenzen, China, provides an end-to-end order fulfillment process from manufacturers and suppliers to the vendors and customers. So, does out Europe, the United States, and Australia fulfillment centers.

Customer service is at the heart of our business. We provide one-to-one customer service, where each of our clients has a dedicated manager to support them in fulfillment processes.

We understand the shipping and fulfillment needs of B2C e-Commerce companies and individuals quite well. We develop the WMS and OMS system which can provide real time data exchange automatically. You just need to connect our system with your online store, eBay, amazon, shopify , we will handle all the rest for you including order fulfillment, shipping and tracking.

Our experience in B2C e-Commerce industry helps to build-up the extensive network of suppliers in China. If you don’t want to spend your time on dealing with your suppliers, just tell us your need then we will handle the rest all for you. We know very well how to deal with the Chinese manufactures. We can also source suppliers for you if needed.

We divide warehouse racks depending on products’ features, which guarantees the efficiency and reliability of our China warehouse management service. Meanwhile, all employees in our warehousing have a lot of experience in e-commerce fulfillment warehouses and order fulfillment. You never have to worry about your order any more.

Our strategic partnership with logistics carriers helps to reduce the shipping costs significantly. We have long term cooperation relationship with the major logistics carriers such as DHL, FedEx, UPS, EMS, TNT, Aramex, etc. We also develop our own special shipping line to United States, Canada, Australia, United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Demark and other major countries around the world by cooperating with local logistics carriers. We are able to provide the best shipping options for all your orders.

Parcel from China


2022-12-10 306

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