Australia Express

A brief introduction of AUEXP
AUEXP is a international express service cooperated by PFC and Australia’s local forwarder. It only apply to the parcels to Australia. It’s the best choice for high-value and small goods with fast delivery in 4-8 working days.
Service advantages
Price-low first weight and added weight and no remote area surcharge saving your logistics cost.
Time-5-8 working days to the whole Australia.
VAT- Extra insurance and changing recipient’s address services are offered.
Effective- The parcels will be delivered to Australia the day after we received.
Tracking-All the parcel’s informations can be tracking on the website.
Delivery time
4-12 working days
Volume and weight limit
1)weight limit:
parcels weight <=30kg
2)volume limit:
The maxim: 120CM*50CM*50CM
Tracking website:
Public tracking website:
Settlements of claims
1. Parcels are lost before recorded on the internet and if the parcels can’t be checked on the internet after 6 working days after applying for 2days, we will compensate the declared value after we confirm the lost.
And the highest compensation is 1000 including freight fee and declared value.
2. Parcels are lost after they are uploaded to the logistics system. For the parcel<=15kg, the highest compensation is 400RMB.
For 15k< the parcel< =30kg, the highest compensation is 1200RMB.
The highest compensation will not overcome the declared value without considering the weight. And the parcels are damaged during the transportation will not be compensated like this.
3. The compensation is designed for the items declared value which means the freight fee will not be included. If the parcels are confirmed lost, there will be compensation 30 days. When you apply for the compensation, you must offer the cost invoice which should be the same as the declared value. And the English name of commodity must be offered.
Please ensure all claims material arrives 2 days in advance of the deadline as the processing may take up to 2 working days.
2 months after customer’s applying, the PFC will compensate under any circumstances.
Limited items
Aviation embargoed goods such as dangerous goods, liquids, powder, engine, battery, motor, guns for sports, medicine for emergency or scientific research, underproof magnetic items, perishable products, radioactive substances etc.
State banned export goods such as antiques, precious metals, currency, and other prohibited products. Any products within a battery or pure battery are not accepted.
For AUEXP, it must be filled with the dedicated waybill we offered and triplicate invoices must be prepared.
Packing requirements
Please note that packing should be in good condition and not easy damaged, In addition to address label on the outside please try not to have any other logo, for fragile parcels it is to have a fragile symbol on the outside of the packaging, position the address label in a central position on the parcel, please package your parcels properly to avoid damage in transit.
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