Warehouse fulfillment service user guideF.A.Q

2. Login account

1. Go to our website https://www.parcelfromchina.com/

2. Click [Customer login] on the top-right;

3. Enter your user name and password;

4. Click [Login].

When login succeeded, you will be lead to User Center page.

3. Open warehouse service

You need to apply for warehouse service before being able to use it.

1.Go to [Fulfillment] > [My account] > [Open service];

2.Read our terms of service on the right (you may print this term as needed);

3.In [The Service Application] section, select the warehouse you would like to use (if you want to use our Shenzhen warehouse, select Shenzhen warehouse (SZWH01));

4.Enter other info;

5.Check [Accept Terms Of Service];

6.Click [Open The Service].

When completed, you can go to [Fulfillment] > [My account] > [My warehouse] to view the warehouse you have selected.

4. Create products

4.1 Create single product

1. Go to [Fulfillment] > [Product Management] > [Create Product];

2. Under the Create Product tab, enter your product SKU (SKU is the unique custom code of your product which can be composed with English characters and numbers);

3. Enter your product barcode (can be the same with SKU);

4. Enter other customs clearance information ;

5. Select if your product contains battery;

6. Select category;

7. Select [Enable] on Product Status column;

8. Enter inventory alert QTY;

9. Provide your product image either by selecting from your computer or by using outer URL;

10. Click [Submit].

After completed, you can go to [Fulfillment] > [Product Management] > [Product List] to view the product you have just created.

4.2 Create multiple products

When you have multiple products to create, you can use Excel to upload in bulk.

1. Go to [Fulfillment] > [Product Management] > [Create Product];

2. Select the Batch Upload tab;

3. Click [Download] in step 1 to download our product template;

4. Open the download template, and replace the demo product info with your own;

5. When you have completed updating your product info, save your file;

6. Back to our system, and click [Select Files] in step 2;

7. Select the template you have just updated;

8. Click [Upload];

9. Click [Submit] ;

10. Click [Return] when submitting succeeded.

After completed, you can go to [Fulfillment] > [Product Management] > [Product List] to view the products you have just created.

5. Create ASN

5.1 Create ASN

After you have added all your products into our system, you can now create ASN, that's, to create your stock-in plan.

1. Go to [Fulfillment] > [Stock Management] > [Create ASN];

2. Select the stock-in warehouse;

3. Select your products and input the stock-in QTY;

4. Select packaging type;

5. Enter Box Number;

6. Select delivery channel (please enter domestic tracking number if you select express shipping, you can leave it empty and add it afterwards if you still didn't get the tracking number from your supplier);

7. Select expected delivery time;

8. Click [Submit].

When completed, you can go to [Fulfillment] > [Stock Management] > [ASN List] > [Inbound] to view the ASN you have just created.

5.2 Print ASN

Please do remember to ask your supplier to print and attach the ASN inside the package before sending it out.

1. Go to [Fulfillment]>[Stock Management]>[ASN List];

2. Under Inbound status, click [Print] to the right of desired ASN;

3. Save the ASN to your computer, and send the PDF file to your supplier to print.

After our warehouse have confirmed receiving your products, your ASN would be moved to [Received] status.

After our warehouse have opened your package box, and put them into shelves after brief checking, you ASN would be moved to [Shelved] status.

You can now go to [Fulfillment] > [Stock Management] > [Stock List] to view your inventory.

6. Create sender address

When you are shipping products from China to countries worldwide with PFC shipping methods, you can adopt our Shenzhen office address as your sender address as needed. Alternatively, you can also customize your own sender address. This address would be displayed on sender address section of shipping labels.

1. Click into [Fulfillment]>[Order Manage]>[Sender Address];

2. Click [Create Sender Info] on the top-right;

3. Enter your address info;

4. Select as default as needed;

5. Click [Submit].

7. Create warehouse fulfillment orders

After your products are put on shelves, you can now create your warehouse fulfillment orders. Currently, there are two ways to do this: create singly and in bulk with Excel.

7.1 Create single warehouse order

1. Go to [Fulfillment] > [Order Manage] > [Create Order];

2. Under the Create Order tab, select your warehouse;

3. Select product and define customs clearance info;

4. Select sender address when necessary;

5. Enter order info (detailed recipient address columns would expand after recipient country and channel selected);

6. Click [Submit].

When complete, you can go to [Fulfillment] > [Order Manage] > [Fulfillment Order List] > [Draft] to view the order you have just created.

7.2 Create multiple warehouse orders

1. Go to [Fulfillment] > [Order Manage] > [Create Order];

2. Click the Batch Upload tab, and click the template you would like to download (this guide demonstrates with Standard Template);

3. Open the template you have just downloaded, and fill in your own info;

4. Save as new file when all info entered;

5. Back to system, and select your warehouse;

6. Select sender address when necessary;

7. Select template type when necessary (Standard template is selected by default);

8. Click [Select Files] to upload the file you have just saved;

9. Click [Upload] after choosing your file;

10. Click [Submit] on the pop-up window if no error occurs.

When completed, you can now go to [Fulfillment] > [Order Manage] > [Fulfillment Order List] > [Draft] to view the orders you have just added.

8. Confirm warehouse fulfillment orders

When your products have inventory, you can now confirm your warehouse orders to inform our warehouse staff to proceed with your orders. Orders with out-of-stock products cannot be confirmed.

1. Go to [Fulfillment] > [Order Manage] > [Fulfillment Order List];

2. Under the Draft tab, select the orders with inventory;

3. Click [Submit];

When completed, your orders would be moved to [Confirmed] status.

When our warehouse staff start picking and packing your orders, the related orders would be moved to [Processing] status.

When your orders are waiting for shipment scan after pick and pack completed, the related order would be moved to one of the following status:

1. If you account balance is sufficient, orders would be moved to [Shipment] status;

2. If you account balance is not enough to cover fees, orders would be moved to [Pending] status.

When your orders have completed shipment scan with fee deducted successfully, the related orders would be moved to [Shipped] status. At this time, your orders have already left our processing center and are heading towards the next station.